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TomTom VIA 1505TM 5-Inch Portable GPS Navigator with Lifetime Traffic & Maps
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TomTom VIA 1505TM 5-Inch Portable GPS Navigator with Lifetime Traffic & Maps
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Model Of Item : 1EN5.019.03
Product Brand : TomTom
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TomTom VIA 1505TM 5-Inch Portable GPS Navigator with Lifetime Traffic & Maps
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Customer Review :
TomTom Via 1535TM vs. Garmin Nuvi 1490LMT : TomTom VIA 1505TM 5-Inch Portable GPS Navigator with Lifetime Traffic & Maps
I just got my Tomtom VIA 1505TM yesterday, and having just got off the phone with the (easy to reach & very friendly & helpful) customer service here is what I wish I'd known before I bough this: it's still in Beta and isn't supported by a lot of Tomtom's infrastructure yet. For example, as of today (April 5th 2011) you aren't going to find it on most of the drop down menus on Tomtom's website or as an option on the phone menu when you call customer service. More seriously, it can't connect to Tomtom Home which is the software that allows you to do the fun things Tomtom offer like downloading voices or other doodads to your device. I was really looking forward to customizing my GPS with various voices and I'm sad I can't do that. I am assured that over the course of this year Tomtom will send updates to the VIA GPSes that will eventually allow them to join the party but for now there is very little support for this product. I think it's kind of weird to release a beta that has less functionality than the models it supersedes without clearly warning potential purchasers so I'm writing this review today. I also can't buy a carry case sized just to fit my VIA - which is a different shape to previous models because it attaches to my car using a different system. I'm told its a better system but since this is my first GPS I wouldn't know.
Hopefully by the end of the year (as I said, I'm writing this on April 5th 2011) this review will be obsolete but right now, if you purchase this GPS today, you will not be getting a fully supported device. I'm not happy at having been lured into Beta testing Tomtom's new product line, this is my first GPS and I paid $200 for it, I wanted a great experience right out of the box. As it is I'm just feeling a bit sad about the whole thing, and even the charming customer service hasn't made that go away.
The thing is, this is a really nice piece of engineering. It is super easy to set up and use. It works in a fundamentally different way to previous Tomtoms, and you can use it while it is plugged into your computer. A friend of mine has an earlier Tomtom and I know she gets frustrated at not being able to access her Tomtom while it is attached to her computer so that is a definite plus. I'm not complaining about the device itself, it is very cool. I'm told that this model is the future of Tomtom, and that in time it will do everything the other models do and more, but the fact is that it doesn't do that now, today, April 5th 2011.
So. Early adopters and devoted beta testers rejoice! This is definitely the Tomtom for you. Buy one and enjoy yourselves. But those of you who, like me, just want to get where you are going with a bit of fun along the way, and the least amount of hassle, might want to pick something else.
Update, June 17th 2011: After using this device for a few months, I still feel that anyone looking for a drama-free GPS should go and buy something else. The TomTom VIA series is still a rich source of drama - it isn't compatible with TomTom Home, and the MyTomTom software it *is* compatible with is just AWFUL and hugely frustrating. I've owned this thing for months and tonight was the first time I have ever successfully managed to update it, and that has taken me two hours and much nailbiting (At one point it managed to wipe itself clean of all maps & I had to completely reinstall everything. Fun.) On the other hand, it does seem to have finally installed the extra voice I bought for it the day I got it, (before I knew that it didn't at that time support adding extra voices) so it will be interesting to see how that will work out. And the TomTom website does now acknowledge the existence of the VIA models, though it still doesn't offer much for them. Progress is being made by TomTom to bring the VIA series out into the general community of TomTom products but this is very much still a beta device and I do still wish I'd bought a different GPS system.
On the other hand it is a nifty little thing, and I do enjoy using it. It has a completely intuitive interface, and it gives excellent directions both spoken and on the screen. It recalculates directions incredibly fast. It sticks on my windscreen very well. The traffic feature is excellent, and has helped me stay out of many traffic jams, though sometimes the traffic feature just won't load, which is a shame. As many other people have pointed out it *does* take quite a few minutes for the device to locate the satellites (I had thought this was just because I live out in the sticks, in the middle of a forest with no cell phone reception even, but if other people are having a problem it must be something to do with the unit.) All in all, I've enjoyed using it, but I think I would have enjoyed it more if I'd bought something that was a fully functioning product and not just a poorly supported beta.
